Work Experience

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• Technical Writer - Change Healthcare

  2017-Current

  - Published an online service catalog detailing the products and services available from the Infrastructure, Operations, and Cloud Services (IOCS) organization.
  - Created a set of document templates to capture environment, application, and asset information to enable hundreds of servers to migrate from a hosted data center to an on-premises hyperconverged infrastructure.
  - Created end user and help desk documentation for a new Virtual Desktop Infrastructure (VDI) environment.
  - Supported audit efforts, policy development, procedure capturing, process improvement, technical reviews, and engineering evaluations through documentation, meetings, and interviews.

• Lab Researcher and Developer - Cloud Academy

  2017

  - Created hands-on guided AWS laboratory exercises for the Cloud Academy technology training platform.
  - Researched laboratory topics such as databases, enterprise containers, Linux, Windows Server, and DevOps tools to provide context and information throughout the laboratory exercises.
  - Wrote and defined Bash scripts and CloudFormation templates in JSON and YAML to deploy resources, populate data, and define user permissions in the laboratory environment.
  - Interacted with customers and community by reviewing site feedback, authoring blog content, attending conferences and meetups, and assisting the sales and community management teams.

• Technical Writer - UST Global/Change Healthcare (Contract)

  2016-2017

  - Defined proposals, policies, and procedures for a major health payment and information exchange as a member of the cloud infrastructure engineering team.
  - On my own initiative, I undertook an independent study program to achieve Amazon Web Services (AWS) cloud certification to better understand and support the customer.
  - Created developer documentation and revised wiki spaces to facilitate the adoption of a new suite of cloud infrastructure tools and processes.
  - Served on design teams for customer's cloud reference architecture and shared services application programming interface (API).
  - Analyzed business and IT processes and technologies to draft HITRUST documentation to support a compliance audit.

• Technical Writer - WaterTectonics

  2012-2016

  - Wrote and edited company installation, operation, and maintenance (IOM) manuals, technician field service bulletins, work instructions, ISO procedures, scientific papers, presentations, procedures, marketing sheets, proposals, and other material.
  - Interviewed customers and experts from engineering, sales, field operations, manufacturing, and laboratory research to glean information for water treatment projects from early concept through operational support.
  - Defined, evaluated, deployed, and administered the first company document management system.
  - Documented projects to international standards in hazardous environments, offshore oil production, and mining.
  - Served on first company ISO committee to define and document business practices and procedures.
  - Studied computer-generated schematics, diagrams, 3D models, and renderings to support documentation development.

• Technical Writer - SunGard Availability Services

  2006-2009

  - Helped design and implement the brand new Pre-production Support Group implementation processes and requirements.
  - Designed the first customer runbook to document customer needs and enterprise server requirements for engineers.
  - Created and maintained content for a new HTML Help system for the customer portal interface.
  - Communicated with customers and staff to gather information and transition projects to the production environment.

• Proposal Writer - Xceedia Corporation

  2006

  - Contract position for Lockheed Martin as a lead writer for sections of proposals for the Department of Defense and Department of Justice.
  - Reviewed and edited the entirety of the proposals for consistent style, voice, artwork, and information accuracy.
  - Coordinated with local and remote private sector and government personnel to deliver edited material, respond to review feedback, and edit copy on an aggressive timeline.

• Staff Technical Writer - National Instruments

  2002-2005

  - Coordinated dozens of hardware and software releases with engineers, graphic designers/illustrators, marketing teams, safety and compliance personnel, document production, and other technical communications staff.
  - Managed and implemented corrective actions and change orders based on customer and staff feedback on print and electronic materials.
  - Educated technical communications staff on basic user functionality of sound and vibration systems and other company products through presentations and one-on-one tutorials.

• Staff Writer/Public Affairs Intern - NASA

  2001

  - Wrote and edited material for the Public Affairs Office including months of stories for the Space Center Roundup, press releases, and recruiting brochures.

Certifications

• Amazon Web Services

  Cloud PractitionerOct 2018-Oct 2020

  Solutions Architect - AssociateNov 2016-Nov 2018

  
  

Education

• Rice University

  Bachelor of Arts - English.

• Additional Study and Coursework

  2002-Death of the Internet

  DC Circuits (Austin Community College)
  Programming and the Web (Coursera)
  Java Tutorial for Beginners (Udemy)
  Agile PM Project Management (Pluralsight)
  Building Scalable APIs with the AWS API Gateway (Pluralsight)
  Git Started with GitHub (Udemy)
  Command Line Essentials: Git Bash (Udemy)
  Docker for Professionals (Udemy)
  AWS Solutions Architect Associate Level (ACloudGuru and Linux Academy)
  Learn API Technical Writing: JSON and XML for Writers (Udemy)
  Complete and current list available at: https://www.linkedin.com/in/elraub